Terms of service
Havana Hair Extensions – Terms of Service
Last updated: 08/08/2025
Welcome to Havana Hair Extensions. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
1. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least 18 years old, or have the consent of a parent/guardian to make purchases.
You must not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction (including copyright laws).
2. General Conditions
We reserve the right to refuse service to anyone, for any reason, at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products, website, or services without written permission from Havana Hair Extensions.
3. Product Information & Availability
We make every effort to ensure product descriptions, pricing, colours, and stock availability are accurate. However, we cannot guarantee that your device’s display of colour will be exact.
We reserve the right to:
• Limit sales of our products to any person, region, or jurisdiction
• Limit quantities purchased per order
• Discontinue products at any time without notice
4. Pricing & Payments
Prices for our products are subject to change without notice.
We accept payments through Shopify’s secure checkout system and other approved payment gateways.
All prices are listed in AUD unless otherwise stated. You are responsible for any applicable currency conversion or bank fees.
5. Shipping & Delivery
Shipping times are estimates and may vary due to factors outside our control (e.g. postal delays, customs clearance).
We are not responsible for lost, stolen, or delayed packages once they have been dispatched.
Full shipping policies can be found on our Shipping & Delivery page.
6. Returns & Exchanges
We do not offer refunds on non-faulty products. Exchanges or store credit may be available under our Returns Policy.
All return requests must comply with our Refunds, Returns & Policies page.
7. Warranties & Care Responsibility
Our products come with a 30-day matte-free guarantee under the conditions outlined in our Returns Policy.
Improper care, use of non-recommended products, or unprofessional installation will void any warranty.
Havana Hair Extensions is not responsible for damage caused by incorrect use, colour processing, heat styling, or maintenance outside our guidelines.
8. Intellectual Property
All content on this site — including text, images, logos, product names, designs, and graphics — is the property of Havana Hair Extensions and is protected by copyright and trademark laws.
Unauthorised use, reproduction, or distribution is prohibited.
9. Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content on this site is for general information and should not be relied upon as the sole basis for decision-making.
10. Prohibited Uses
You may not use our site or products:
• For any unlawful purpose
• To solicit others to perform unlawful acts
• To infringe upon intellectual property rights
• To upload or transmit malicious code or viruses
11. Disclaimer of Warranties & Limitation of Liability
We do not guarantee that our service will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by law, Havana Hair Extensions is not liable for any injury, loss, claim, or damages arising from your use of our products or services.
12. Indemnification
You agree to indemnify, defend, and hold harmless Havana Hair Extensions and our employees, affiliates, and suppliers from any claims, damages, or expenses arising from your breach of these Terms of Service.
13. Changes to Terms of Service
We reserve the right to update or replace any part of these Terms of Service at any time. Changes will take effect immediately upon posting to our website. It is your responsibility to check this page periodically for updates.
14. Contact Information
Questions about these Terms of Service should be sent to us at:
📧 havanaextensions@gmail.com
