Shipping policy

Havana Hair Extensions – Shipping Policy

Last updated: 08/08/2025

At Havana Hair Extensions, we aim to get your order to you as quickly and safely as possible. Below you’ll find all the important details about our shipping process, delivery times, and responsibilities.

1. Processing & Dispatch

    •    Orders placed before 12pm AEST (Monday–Friday) are dispatched the same business day.

    •    Orders placed after 12pm AEST or on weekends/public holidays will be shipped the next business day.

    •    Orders containing pre-order or out-of-stock items will be shipped once all items are available.

2. Domestic Shipping (Australia)

    •    FREE Express Shipping on orders over $200 (excludes bulky items)

    •    Orders under $200: $15 flat-rate Express or calculated Standard shipping at checkout.

    •    Estimated Delivery Times:

    •    Express: 1–3 business days

    •    Standard: 3–10 business days

    •    Regional & remote areas may take an additional 2–3 business days.

3. International Shipping

    •    We ship worldwide via trusted courier partners.

    •    Estimated Delivery Times:

    •    International Express: 2–4 business days (metro areas)

    •    International Standard: 10+ business days

    •    Shipping costs are calculated at checkout based on location and order weight.

    •    Customs, Duties & Taxes: Any import duties, taxes, or customs fees are the responsibility of the customer.

4. Tracking Your Order

    •    Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

    •    Please allow up to 24 hours for tracking information to update.

5. Delays & Liability

While we do everything we can to ensure your order arrives on time, Havana Hair Extensions is not responsible for delays caused by:

    •    Courier or postal service disruptions

    •    Customs clearance processes

    •    Incorrect or incomplete shipping addresses provided at checkout

We are also not liable for lost, stolen, or damaged parcels once they have been handed to the courier. Any claims for lost or damaged items must be lodged directly with the courier service.

6. Address Changes

Once an order has been placed, we cannot guarantee changes to the delivery address. Please ensure all shipping details are correct before confirming your order.

7. Returns Due to Incorrect Address or Non-Collection

If your parcel is returned to us due to an incorrect address or failure to collect, you will be contacted to arrange re-delivery. Additional shipping fees will apply.

8. Contact Us

For any shipping-related questions, please email us at havanaextensions@gmail.com with your name and order number.